Digital Markets, Competition and Consumer Law
Compliance Made Simple: A Step-by-Step Guide for Letting Agents
Get This FREE eBook Of “Preparing for the Digital Markets, Competition and Consumer Law Act 2024” & Discover The Exact Steps To Cut through the legal jargon and get practical strategies to meet the new standards without the overwhelm
The Digital Markets, Competition and Consumer Law, Part 3 Chapter 4 took effect on 6th April 2025, fundamentally reshaping consumer protection and competition enforcement.
This new law will replace the Consumer Protection from Unfair Trading Regulations 2008 and shift enforcement from the courts to the Competition and Markets Authority (CMA). Alongside the Renters (Reform) Bill, it will give Local Authorities a legal duty to enforce prohibitions, increasing scrutiny on how agents operate.
So, what does this mean for us in the property sector?
Changes to:
Material Information & Terms of Business
Fake Reviews & Transparency
Vulnerable Clients & Fair Practices
Professional Diligence & Compliance
To help agents prepare, I’ve put together a free downloadable guide outlining the key compliance steps, including:
- How to implement a fake review prevention & removal policy
- The importance of risk assessments & detection methods
- How to structure investigation procedures & sanctions
Given the hefty fining powers the CMA will soon have:
A fine of up to 10% of turnover, a penalty of 5% turnover for breach of an undertaking and 1% turnover or 5% daily turnover for failure to respond to an information notice properly!
Now is the time to review your business practices, ensure your policies are robust, and get ahead of compliance.
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